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Humans and Botspowered by Launchese Connect
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AI-powered operations, with a human in the loop. Always.

Trained people run your customer support, back office and operations. Bots help them. Nothing goes out without a human yes.

Which number should Lucy call?

UK mobiles and landlines.

Prefer to write?

Chony’s approval pack, 10:30

Bots prepared these. Chony checks each one. Nothing goes out until she ticks it.

Example

  • Reply to a refund request

    £34, inside your limit

    Chony said yes

  • LinkedIn post about weekend cover

    Fact-checked, house style passed

    Connie, waiting

  • Invoice batch

    14 matched, 1 flagged for a person

    Chony said yes

  • Reminder for an overdue invoice

    Second reminder, polite version

    Penny, waiting

Find a couple of jobs you hate doing. We’ll take them first.

Every job has a person who owns it and a bot that does the legwork. The bot prepares; the person decides.

Customer support

Chony

Customer support

Human

Answers your customers in your voice, evenings and weekends too.

Support bot

Prepares the work

Bot

Sorts every message, checks the order and drafts the reply.

Never alone: Send a reply or give a refund.

Back office and admin

Farah

Support and admin

Human

Enters invoices and checks each one is addressed to the right company.

Penny

Prepares the work

Bot

Reads invoices and receipts and pre-fills the entries.

Never alone: Approve or pay anything.

Evenings, weekends and 24/7

Imrane

Project manager

Human

Runs the overnight desk and hands over a written report each morning.

Monitoring bot

Prepares the work

Bot

Watches queues and alarms and flags what needs a person.

Never alone: Close an alert.

Credit control

Karl

Customer support

Human

Calls customers with overdue invoices, politely and on schedule.

Reminder bot

Prepares the work

Bot

Tracks due dates and drafts each reminder.

Never alone: Change credit terms or restrict an account.

Orders, quote to invoice

Camila

Customer support

Human

Owns every order, from the first email to the invoice.

Order bot

Prepares the work

Bot

Reads orders in any format and fills the forms.

Never alone: Send a quote or an invoice.

Calls and reception

Nick

Customer support

Human

Answers your calls in your name and books appointments.

Call bot

Prepares the work

Bot

Logs the call, writes the summary and sends reminders.

Never alone: Book or cancel outside your rules.

Examples from our team. Your own person and bots are agreed with you.

A refund request arrives at 11pm. Here’s who does what.

The bot does the legwork. A person checks it. Nothing reaches your customer until someone says yes. Try it.

  1. Support bot

    Bot23:02

    Reads the email, checks the order and the courier tracking.

  2. Support bot

    Bot23:02

    Drafts a reply under your refund rules. It can’t send it.

  3. Chony

    Human23:09

    Checks the draft. The amount is inside your limit.

  4. You decide here

    now

    This is the human yes. Hold the button to send the reply.

Activity log

Every step is written down: who did it, bot or person, and when.

Bot read the email and found the order23:02
Bot drafted a reply under your refund rules23:02
Chony checked the draft23:09

Meet the team. People on top, bots beside them.

31 bots, one founder (as of 9 November 2026). Every bot has one job, a list of things it may never do alone, and a person who says yes.

A social post

Step 1 of 5

  1. EmailNew requesttoMareeya

    Client: can we post our new opening hours?

  2. TaskMareeyatoSofia

    Draft a post about the new hours, please.

  3. DraftSofiatoNora

    Post drafted. Can you slot it into Friday?

  4. Calendar slotNoratoMareeya

    Friday at 10:00 is free. Ready for your yes.

  5. Needs Mareeya’s yes

    Post about the new opening hours, Friday at 10:00

Featured bot

Lucy, our AI assistant

Leave your number and Lucy calls you. She says she’s a bot, asks what’s piling up, and a person from our team follows up.

Lucy

Phone calls

BotOn shift

Says yes: Uygar

Never alone: Promise anything

We don’t name our clients. Here’s what we did instead.

6,784hours of 24/7 support and monitoring in year one, for a London commercial-kitchen group

6,000+cold-room alerts handled in the same year

1,900+invoices from suppliers, entered into the ledger

26,852door assets from 298 floor plans, for an Irish facilities company

What would a UK hire really cost you?

Salary, employer’s National Insurance, pension, holiday and recruitment, worked out per hour someone actually works. National Living Wage, 2026/27 figures.

A UK hire would cost you about

£2,522

a month, at £16.30 for every hour worked

In the first year, recruitment, equipment and training are a fixed amount, so they weigh more on fewer hours.

Our one all-inclusive hourly rate is typically 38 to 40% less, and holidays and sickness are covered by a trained backup.

Get a written quote