Join our team
We look for AI-literate operators who follow a process and think for themselves. Our team is fully remote and managed from London.
What we look for
AI-literate
We look for people who are comfortable with AI tools and use them every day.
You follow a process
We look for people who follow a process.
You think for yourself
We look for people who think for themselves.
How we choose people
- A CV.
- A voice recording.
- Written scenarios.
- A structured interview that covers English, tools, problem solving, reliability and availability.
- A final comparison.
How training works
A one-week programme
It covers tools, customer support foundations (writing, difficult customers, ticketing and a live simulation), the client’s products and processes, role-play and shadowing, reporting standards, and a written assessment before a soft launch.
UK ways of working
British tone of voice, UK time zones, bank holidays and school half-terms, UK GDPR basics, how to say no politely the British way, and UK address and postcode formats.
Talking to people
Empathy and active listening, de-escalation, and positive language. Instead of “I don’t know”, you say “Let me find that out for you”.
Working with AI
Every team member is trained to work with AI tools for drafting, summarising, research, data cleaning, checking and reporting.
Before anything goes live
You answer written scenarios about the client’s business, and you get training for that client.
Languages
Every person works in English, and across the team we cover Arabic, French, Spanish, Italian, Turkish, Vietnamese, Tagalog and Hindi.
Open roles
No roles are listed on this page at the moment.
To talk to us about work, email hello@humansandbots.co.uk with “Application” in the subject.