Evenings, weekends and 24/7 cover
Cover the hours you can’t, at the same rate.
Every tenant and applicant answered, even at 10pm.
We answer tenants and applicants at any hour, pass repairs to your contractors and follow up on late rent. A person checks every reply the bots draft.
Sound familiar?
- Tenants and applicants write and call at 10pm, and the answer waits until morning.
- A tenant reports a leak overnight, and nobody sees it until the office opens.
- Rent is late and nobody has the hours to chase it.
- New rules such as the Renters’ Rights Act create more admin for a team with no spare hours.
- You, or one key person, are answering messages at night and at weekends.
What we take on for you
Each job has a page of its own: what we take on, who does what and who says yes.
Credit control (payment follow-up)
Polite, persistent, on schedule.
Call answering and reception
Calls answered in your name by a person; enquiries answered in minutes.
A day in the life
An example day
- 07:00Bot
The bot sorts the messages that tenants and applicants sent overnight, so the person sees what matters first.
- 07:40Bot
A tenant reports a leak overnight. The bot sorts the message, checks it against your written rules and flags it for a person.
- 07:45Human
Our person decides how urgent it is, calls the contractor on your list and tells the tenant what happens next.
- 09:00You
A call-out outside your written rules waits for your yes.
- 10:30Human
Our person follows up with the contractor until the repair is done, and logs it.
- 12:00Human
Our person replies to the applicants who wrote in, in your voice.
- 17:30Human
Our person sends you an end-of-day note: what was done and what is still pending.
- 22:00Human
Our evening person answers a late message from a tenant, in your voice, and leaves a written note for the morning.
Bots for your industry
These bots are from our own team, and each one has a job card. Here is what each would do in your business. A named person from our team approves what a bot prepares, and a bot acts on its own only after you say “go ahead with this kind of item”. That list is written down. What we would set up depends on your business, so we scope it with you on a call.
A bot earns trust one step at a time, and demotion is automatic. See how the trust ladder works
- Bot
Lucy
Phone calls
In your business: Calls back people who asked about a viewing or a tenancy, says she is an AI assistant, asks what time suits and notes what they need. She promises nothing; a person from our team reads every call and follows up if they ask.
Never alone: Promise anything, give a price or say she is a person.
- Bot
Penny
Finance
In your business: Matches rent received to tenancies and flags late payers; never chases without a yes.
Never alone: Pay, delete or void anything; approve or email an invoice; email a supplier; put anything new in the books.
- Bot
Egg
Bot manager
In your business: Watches the viewing, maintenance and rent-reminder bots and proposes fixes for the manager to tick.
Never alone: Change any bot’s instructions, schedule or budget; move a bot up the trust ladder; create, retire or delete a bot; send, publish, buy or delete anything.
- Bot
Ada
Executive assistant
In your business: Sorts the director’s inbox, prepares meeting notes, tracks renewal dates.
Never alone: Send, reply to or forward any email; delete anything; write to shared calendars; accept or decline invites; message anyone; pay or renew anything.
Tools we work in
If we don’t know your tool, we learn it in the training week.
- Your phone system, or a UK number
- WhatsApp Business
- Microsoft Outlook and Teams
- Google Workspace
- HubSpot, Zoho, Pipedrive or your own CRM
- Xero
- QuickBooks
- Slack
Proof
The closest work we’ve done is a tenant desk. For a London commercial-kitchen group, our people took over tenant tickets and phones, and now cover them around the clock in three 8-hour shifts.
24/7 support and monitoring desk
A London commercial-kitchen group
6,784 hours in year one, 6,000+ cold-room alerts, 1,900+ invoices, now in year three
What it costs
You only pay for the hours we cover. The first week is free, and live work is charged from week 2.
One all-inclusive hourly rate, typically 38 to 40% less than the true cost of an equivalent UK hire. See what a UK hire costs
Questions people ask
Can you answer tenants and applicants late at night?
Yes. Our people can cover evenings, nights and weekends at the same rate. A bot sorts what arrives overnight, and our person answers in your voice and leaves a written report for the morning.
What happens when a tenant reports a leak overnight?
A bot sorts the message and checks it against your written rules. Our person decides how urgent it is, calls the contractor on your list and follows up until the repair is done. Anything outside your rules waits for your yes.
Can you chase late rent?
Yes, as payment follow-up. A bot tracks due dates and drafts the reminders, and our person makes the calls, sends statements and escalates, using scripts you approve. Whether to hold an account is always your decision.
Do you give legal advice about new rules like the Renters’ Rights Act?
No. We do not give legal advice. New rules can mean more admin, and our people can take the repetitive part of it. What a new law means for your agency is a question for your own adviser.
How do you protect our tenants’ details?
Our people work only inside your systems, with individual logins you control, and every person signs a confidentiality agreement first. We sign a UK GDPR data processing agreement before anyone gets a login.