Customer support
Every customer answered in your voice by UK-managed people, evenings and weekends included.
You don’t have a people problem. You have an hours problem.
Trained people, managed from London, take on the jobs that are piling up. Bots help them, and nothing goes out without a human yes. You only pay for the hours you need.
If you’re still answering customer emails at 10pm, this is for you.
Most small businesses don’t have a people problem. They have an hours problem.
The work keeps growing: customer messages, orders, admin, invoices, calls, follow-ups. The team does not, so the founder or one overloaded key person holds everything together, often late at night and at weekends.
You need more hours, not more people to manage. Our trained people cover the hours and the repetitive work you can’t, managed by us and helped by bots.
Signs you need help
Things that usually mean a business is ready for help.
- A key support or admin person is leaving, ill, on probation or unreliable.
- You, or your partner, are doing the work at night or at weekends.
- A launch is coming: a new brand, a new site or a new product line.
- Growth is outpacing the team.
- A peak is coming: January, Christmas, summer, the start of term or a sale.
- Reviews are complaining about slow replies or no answer.
- A hire didn’t work out.
- A supplier is failing you, such as a call-answering service that charges by the minute and mishandles calls.
- Employment costs rise every April, with National Insurance and wage increases.
What to hand over first
Pick the one job that drains you most. Many clients start with just that, for a few hours a day, and add more later.
Call answering and reception
Calls answered in your name by a person; enquiries answered in minutes.
Review management
Every review answered within 24 hours, in your voice.
Back office and admin
The admin gets done, the same way every time.
Order management
One person shouldn’t be holding all twelve steps.
Credit control (payment follow-up)
Polite, persistent, on schedule.
How small you can start
No minimum hours; most clients start at 20 to 45 hours a week.
You can start with a few hours a day on the one task that drains you most. Part-time cover of 15 to 30 hours a week suits a small business taking a first step.
Your first week is free
Your person learns your business and drafts replies for your approval. Paid work starts in week 2.
Rolling monthly
30 days’ notice to stop, for any reason.
Change your hours
Up or down on 2 weeks’ notice, and the bill follows.
No setup or exit fees
Setup, onboarding and tooling are never charged, and neither are holiday cover, sick cover or recruitment.
Founder support
Inbox triage, diary, travel, supplier chasing, document preparation, timesheets and research. We usually run it alongside customer support for founder-led businesses, and we keep the scope written down, because PA work grows quietly if it is not defined.
Nothing goes out in your name unless you have already cleared that kind of item, or you say yes to it.
Bots that help a small team
Our people come first. Bots sort, draft, watch and track, so the person can check, decide and answer. A named person from our team approves what each bot prepares. What a bot may do alone is your choice, and it is written down. Which bots we set up depends on your business, so we agree that with you on a call.
Inbox helper
BotSorts and tags your incoming messages, flags the urgent ones and drafts replies. A person reads each draft and sends it.
- Never alone
- Send, reply to or forward any email; delete anything.
- Who says yes
- A named person from our team.
After-hours phone helper
BotAnswers your calls when nobody can, says it is a bot and takes the details. You get an emailed summary of every call.
- Never alone
- Go outside your rules, promise anything about money, or say it is a person.
- Who says yes
- A named person from our team.
This bot talks to your customers live, so three more rules apply: every conversation is logged and read by a person from our team, a person follows up when the customer asks, and anything outside the bot’s rules waits for a person.
Finance back office
BotMatches invoices to payments and flags anything unpaid, duplicated or odd. A person approves each batch.
- Never alone
- Pay, delete or void anything; approve or email an invoice; email a supplier.
- Who says yes
- A named person from our team.
Weekly “waiting on you” briefing
BotOnce a week, a short briefing on everything that is waiting on you: what needs your yes, what is overdue and who owns it.
- Never alone
- Post, send, schedule or do the job itself.
- Who says yes
- A named person from our team.
The true cost of a hire
The hire isn’t the expense. The not-hiring is.
A UK hire takes 6 to 10 weeks. It costs National Insurance, pension, holiday pay and sick pay, it can’t easily cover nights and weekends, and it is hard to scale down.
With us, you only pay for the hours we cover. Holidays, sickness and bank holidays are our problem, not yours, and nights and weekends are charged at the same rate.
One all-inclusive hourly rate, typically 38 to 40% less than the true cost of an equivalent UK hire. See what a UK hire costs
We’re not a VA agency
We’re a managed operations team. A typical VA agency sells you hours and a login. We take responsibility for a function and its results, with a project manager, training, backup cover, reporting and AI workflows built in, so we own the outcome. If a virtual assistant didn’t work for you before, that’s usually a hiring-model problem: one person, found on a job board, with no training, no backup and no manager.
Questions people ask
We’re too small for this. Can you still help?
Yes. We work with small businesses too. You can start with a few hours a day on the one task that drains you most, and add more if it pays for itself. If it doesn’t, you stop with 30 days’ notice.
Can I try it first?
Yes. Your first week is free: your person learns your business, shadows your team and drafts replies for your approval, so you can see their work before you decide. Live work starts, and is charged, from week 2.
Do I have to sign a long contract?
No. It’s rolling monthly with 30 days’ notice, and you can change your hours up or down on 2 weeks’ notice. There are no setup, tooling or exit fees.
How much will it cost?
One all-inclusive hourly rate, typically 38 to 40% less than the true cost of an equivalent UK hire, and you only pay for the hours we cover. Tell us what you need and we’ll send a written quote that shows the hours.
What happens when my person is ill or on holiday?
That’s our problem, not yours. Every account has a trained backup who already knows your work, and we plan holidays and peaks ahead.
Will my customers know it’s a bot?
Yes, always. Every bot we set up says it is a bot and signs as itself. It never pretends to be a person.