24/7 support and monitoring desk
A London commercial-kitchen group
6,784 hours in year one, 6,000+ cold-room alerts, 1,900+ invoices, now in year three
Credit control (payment follow-up)
Polite, persistent, on schedule.
Suits businesses with overdue invoices to chase, from property and facilities to clinics, and subscription businesses with failed payments.
What we take on
- Calling and emailing customers with overdue invoices, on a set schedule, using scripts you approve.
- Sending statements.
- Logging every contact.
- Preparing debtor updates for you.
- Failed-payment follow-up for subscription businesses.
Who does what
Bots do the repetitive work. A person checks, decides and says yes, and nothing goes out without it.
Human
Calls, sends statements, escalates.
Bot
Tracks due dates, drafts reminders and logs every contact.
Never alone: Change credit terms or restrict access (you decide). No card numbers or bank access, ever.
Who says yes: You, on credit terms, account holds and anything off script.
A task, from start to finish
An example day
- 08:30Bot
The bot checks due dates, lists the invoices that are now overdue and drafts a reminder for each, using your approved script.
- 09:15Human
Our person checks the list and the drafts against your schedule and your approved scripts.
- 10:00Human
Our person sends the reminders and calls the customers, politely.
- 10:05Bot
The bot logs every contact.
- 14:00You
A customer asks for more time or different terms. That is off script, so it comes to you for your yes.
- 16:30Human
Our person sends the statements that are due and prepares the debtor update for you.
Tools we work in
If we don’t know your tool, we learn it in the training week.
- Xero
- QuickBooks
- Stripe (view only, no card handling)
- Google Workspace
- Microsoft Outlook and Teams
- Your phone system
- HubSpot, Zoho, Pipedrive or your own CRM
Proof
We have made debtor calls and sent statements for a London commercial-kitchen group since 2024. The client’s remark on those calls: “Already doing a great job.”
What it costs
You only pay for the hours we cover. The first week is free, and live work is charged from week 2.
One all-inclusive hourly rate, typically 38 to 40% less than the true cost of an equivalent UK hire. See what a UK hire costs
Industries where this matters
Questions people ask
What does payment follow-up involve?
Calling and emailing customers with overdue invoices on a set schedule, using approved scripts, then sending statements and logging every contact. We remind, record and escalate.
Can you take card payments or reach our bank account?
No, never. We never handle card numbers or bank access. We remind, record and escalate, and you decide on credit and access restrictions.
Who decides when to stop a customer’s account?
You do. Credit terms, account holds and anything off script always come to you.
What do you say to my customers?
We use scripts you approve, in your name and your tone. Anything off script comes to you.
How will I know who has been chased?
Every contact is logged, and we prepare debtor updates for you. You also get a weekly report every Friday.
Can you chase failed payments for a subscription business?
Yes. Failed-payment follow-up for subscription businesses is part of the service.