Call answering and reception
Calls answered in your name by a person; enquiries answered in minutes.
Suits clinics, gyms, salons and other service businesses that need new enquiries answered within minutes, and any business whose phone rings when nobody can pick it up.
What we take on
- Answering calls in your name, taking messages and routing urgent ones.
- Booking management and appointment scheduling, with reminders and confirmations.
- Overflow call handling at peak times.
- Lead response for service businesses such as gyms, clinics and salons: replying to new enquiries within minutes, booking trial sessions and following up.
- Calls through your phone system or a UK number, in your business name. No card details taken.
Who does what
Answers live.
Logs the call, writes the summary and sends reminders.
Never alone: Book or cancel outside your rules.
Who says yes: You, on your booking rules and on anything outside them.
A task, from start to finish
- 09:12Human
The phone rings. Our person answers live, in your business name, and takes the details.
- 09:20Bot
The bot logs the call and writes a short summary.
- 09:25Human
Our person books the appointment inside your booking rules and replies to the new enquiry.
- 09:26Bot
The bot sends the reminder you have agreed.
- 12:00You
A request outside your booking rules waits for your yes.
- 17:30Human
Our person adds the day’s calls to the end-of-day note.
Tools we work in
- Your phone system, or a UK number
- Google Workspace
- Microsoft Outlook and Teams
- WhatsApp Business
- Slack
- HubSpot, Zoho, Pipedrive or your own CRM
Typical targets
Typical targets we agree with clients: phone picked up within 2 minutes in cover hours, and email and social first reply within 15 minutes. Always agreed per client.
Proof
What it costs
One all-inclusive hourly rate, typically 38 to 40% less than the true cost of an equivalent UK hire. See what a UK hire costs
Industries where this matters
Related pages
Questions people ask
Can you answer our phones?
Yes, through your phone system or a UK number, in your business name.
Is a real person answering?
Yes. A trained person answers live, in your name. A bot logs the call, writes the summary and sends the reminders you have agreed.
Can you take card payments over the phone?
No, never. We send customers to your own secure payment page. It protects you and them.
Can you book and cancel appointments?
Yes, inside your booking rules. Anything outside them waits for your yes.
What happens to messages and urgent calls?
Our person takes a message and routes urgent calls to you. The bot writes a summary of every call.
Could a bot answer our calls too?
Out of hours, a live bot could answer as well. It would say it is a bot at the start, every call would be logged and read by a person, and anything outside its rules would wait for a person. We scope that on a call.