An AI receptionist with a human yes
A bot answers when nobody can, and says it is a bot. A person from our team reads every call, and follows up whenever the caller asks.
- What it is
- A bot that answers your phone when nobody can, takes the details and emails you a summary of every call.
- Who it suits
- Small businesses that miss calls out of hours: clinics, salons, trades, letting agents and hospitality.
- What it costs
- We quote in writing after a call.
What the bot does
- Answers the phone and says it is a bot.
- Asks what the caller needs, and takes their name, number and details.
- Books appointments, but only inside your rules.
- Emails you a summary of every call.
What it may never do alone
- Anything outside your rules. It waits for a person.
- Promising anything about money.
- Pretending to be a person.
The human side
- Who reads the calls?
- A person from our team reads every call.
- Who calls back?
- A person from our team follows up whenever the caller asks.
- How fast?
- We agree how quickly with you before it goes live, and write it down.
A call from start to finish
- 18:47Bot
A call comes in after closing. The bot answers: “Hello, I’m an AI assistant, and this call is recorded so our team can read it.”
- 18:48Bot
It asks what the caller needs and takes their name, number and the reason for the call.
- 18:50Bot
The caller asks for a quote. The bot cannot promise anything about money, so it offers a call back, and the caller says yes.
- 18:52Bot
The call ends. The bot writes a summary of it and emails it to you.
- MorningHuman
A person from our team reads the call and rings the caller back, as the caller asked.
- MorningYou
The quote is yours to give. Anything about money, or outside your rules, waits for your yes.
This is an example, not a real call.
When you need a person instead
Some calls need a person from the first word: anything that needs empathy in the moment, or a judgement call about money or safety. For those, our call answering service puts a trained person on the phone, in your name.
Questions people ask
Is an AI receptionist legit?
We build it to be honest about what it is. It says it is a bot at the start of every call, it works inside rules you write down, and a person from our team reads every call. It cannot promise anything about money or pretend to be a person.
How much does an AI receptionist cost?
We quote in writing after a call. What it costs depends on what you need it to do.
Will callers know it’s a bot?
Yes, always. It says so at the start of the call and whenever it is asked. It never says or suggests that it is a person.
What happens to a call it cannot handle?
It takes the caller’s details and says that a person from our team reads every call. Anything outside the bot’s rules waits for a person, and if the caller asks for a call back, a person follows up.
Can it book appointments?
Only inside your rules. Anything outside them waits for a person.
Can you set one up for my business?
We scope that on a call. We look at when you miss calls and what callers usually need, then say what a bot could do, what a person should do and where you say yes. We put the plan and the quote in writing.