Lucy
Phone calls
- Job
- Calls website visitors who ask for a call, finds out what is piling up, explains what our people and bots could take on, and writes it up for the team.
- A normal day
- Rings people who asked for a call from this website. She says she is an AI assistant in her first sentence, asks what is piling up and takes notes. If there is no answer she tries once more, then the request waits for our team.
- When it runs
- When someone asks for a call: straight away at any hour, or at a time they pick from 08:00 to 20:00, London time.
- Never alone
- Promise anything, give a price or say she is a person.
- Who says yes
- Uygar. A person from our team reads every call and calls back within one working day if you ask