Print-on-demand key accounts
A German print-on-demand company
Live since September 2025; about 850 Slack conversations in the first full month
Order management
One person shouldn’t be holding all twelve steps.
Suits any business where each order passes through many manual steps, from the first email to the invoice.
What we take on
- Taking ownership of the whole order workflow, from the first email to the invoice, and following it exactly.
- The twelve steps of a typical order, done the same way every time: order received, delivery availability and logistics, contact added to your accounting system, quote from your product database, quote sent, changes and re-quotes, invoice on confirmation, production order form, shared with your team, added to the calendar, labels, and the customer added to your CRM.
- Reading orders that arrive by email, spreadsheets, forms and apps.
- Quotes from a price database we build with you.
- Weekly and monthly reports.
Who does what
Bots do the repetitive work. A person checks, decides and says yes, and nothing goes out without it.
Human
Owns the workflow, sends quotes and invoices, updates the calendar and CRM.
Bot
Reads orders in any format, fills forms, looks up prices.
Never alone: Send a quote or invoice.
Who says yes: You, on your price list and workflow, and on any order outside them.
A task, from start to finish
An example day
- 09:00Bot
An order arrives by email. The bot reads it, in whatever format, and picks out quantities, dietary needs and times.
- 09:02Bot
It fills in the form and looks up the prices in your product database.
- 09:15Human
Our person owns the order from here. They check delivery availability and logistics, and add the contact to your accounting system.
- 09:30Human
Our person checks the quote and sends it.
- 11:00You
An order outside your price list or workflow waits for your yes.
- 14:00Human
The customer confirms. Our person sends the invoice.
- 14:15Human
Our person completes the production order form, shares it with your team, and updates the calendar and your CRM.
Tools we work in
If we don’t know your tool, we learn it in the training week.
- Shopify
- WooCommerce
- Xero
- QuickBooks
- Google Workspace
- Microsoft Outlook and Teams
- HubSpot, Zoho, Pipedrive or your own CRM
- Mailchimp
- Slack
- Asana, Trello, Monday.com, Notion and ClickUp
Proof
We have scoped this flow in detail. Today we run order checks for a client, a print-on-demand company. Our people check orders for out-of-stock items and address problems, so issues are caught before customers complain.
What it costs
You only pay for the hours we cover. The first week is free, and live work is charged from week 2.
One all-inclusive hourly rate, typically 38 to 40% less than the true cost of an equivalent UK hire. See what a UK hire costs
Industries where this matters
Questions people ask
What does order management mean here?
We take ownership of the whole order workflow, from the first email to the invoice, and follow it exactly. You check the reports.
Can a bot send quotes and invoices?
No. A bot reads orders, fills forms and looks up prices. A person sends every quote and invoice, and nothing goes out without a human yes.
Can you read orders in any format?
Yes. The bot reads orders that arrive by email, spreadsheets, forms and apps, and pulls out quantities, dietary needs and times. A person checks what it found.
Where do the prices come from?
From a product database that we build with you, so quotes are fast and consistent. You own your price list, and any order outside it comes to you.
Is this flow already running for a client?
We have scoped it in detail. Today we run order checks for a client, so problems are caught before customers complain.