Review management
Every review answered within 24 hours, in your voice.
Every new enquiry answered before they book somewhere else.
Enquiries answered in minutes, bookings made, reminders sent and payments chased, by trained people with bots doing the repetitive work.
Sound familiar?
- A new enquiry arrives after hours and waits until morning, by which time they have booked somewhere else.
- Nobody owns the reminders and the no-shows.
- New leads need an answer in minutes, and the phone is already ringing.
- Nobody can say how many enquiries turn into bookings.
- Payments are chased when someone finds the time.
What we take on for you
Each job has a page of its own: what we take on, who does what and who says yes.
Credit control (payment follow-up)
Polite, persistent, on schedule.
Call answering and reception
Calls answered in your name by a person; enquiries answered in minutes.
A day in the life
An example day
- 09:12Human
The phone rings. Our person answers live, in your business name, and takes the details.
- 09:20Bot
The bot logs the call and writes a short summary.
- 12:00You
A request outside your booking rules waits for your yes.
- 18:45Human
A trial-class enquiry, answered and booked in minutes. Our person replies to the new enquiry and books the trial session inside your booking rules.
- 18:50Bot
The bot sends the reminder you have agreed.
- 19:30Human
Our person adds the day’s calls and enquiries to the end-of-day note.
Bots for your industry
These bots are from our own team, and each one has a job card. Here is what each would do in your business. A named person from our team approves what a bot prepares, and a bot acts on its own only after you say “go ahead with this kind of item”. That list is written down. What we would set up depends on your business, so we scope it with you on a call.
A bot earns trust one step at a time, and demotion is automatic. See how the trust ladder works
- Bot
Lucy
Phone calls
In your business: Calls back people who asked about an appointment, says she is an AI assistant and notes what they need. She does not ask about health; a person from our team reads every call and follows up if they ask.
Never alone: Promise anything, give a price or say she is a person.
- Bot
Ada
Executive assistant
In your business: Sorts the practice manager’s inbox (not patient records), drafts replies, tracks renewals.
Never alone: Send, reply to or forward any email; delete anything; write to shared calendars; accept or decline invites; message anyone; pay or renew anything.
- Bot
Penny
Finance
In your business: Matches supplier invoices to payments and flags anything odd; never pays.
Never alone: Pay, delete or void anything; approve or email an invoice; email a supplier; put anything new in the books.
- Bot
Nora
Project manager
In your business: Tracks a project such as a new booking system, with owners and dates.
Never alone: Delete anything except its own duplicates; email anyone (each email needs a yes).
Tools we work in
If we don’t know your tool, we learn it in the training week.
- Your phone system, or a UK number
- WhatsApp Business
- Google Workspace
- Microsoft Outlook and Teams
- Slack
- HubSpot, Zoho, Pipedrive or your own CRM
- Trustpilot
- Google reviews
- Xero
- QuickBooks
Proof
New for us. Here’s the closest work we’ve done. For a London commercial-kitchen group, our people answer the phones and make payment follow-up calls, and have done since 2024. Phone work is live for a client today, and we offer reception as an available service.
24/7 support and monitoring desk
A London commercial-kitchen group
6,784 hours in year one, 6,000+ cold-room alerts, 1,900+ invoices, now in year three
What it costs
You only pay for the hours we cover. The first week is free, and live work is charged from week 2.
One all-inclusive hourly rate, typically 38 to 40% less than the true cost of an equivalent UK hire. See what a UK hire costs
Questions people ask
How fast will new enquiries be answered?
The typical targets we agree with clients are 2 minutes for phone and live chat in cover hours, and 15 minutes for email and social. They are always agreed per client.
Can you book trial sessions and appointments?
Yes, within your booking rules. Our person books and replies to new enquiries, a bot sends the reminders you have agreed, and anything outside your rules waits for your yes.
Can you send reminders and chase unpaid bills?
A bot sends the reminders you have agreed. For unpaid bills, our person follows up on a schedule with scripts you approve, and you decide on anything off script. We never take card numbers.
Do you give medical advice?
No. We do not give medical advice. For anything that needs your authority, we gather the facts and pass them to you the same day.
How do you treat health information?
As special category data. We work only inside your systems, we sign a UK GDPR data processing agreement before anyone gets a login, and we do not download or keep copies of customer records.