Customer support
Every customer answered in your voice by UK-managed people, evenings and weekends included.
HumanReplies and applies your refund rules.
BotSorts, tags, drafts and checks tracking before customers chase.
What’s piling up?
Pick the job that is piling up. Each card shows what our people do and what the bots do.
Review management
Every review answered within 24 hours, in your voice.
HumanChecks and posts it, and contacts unhappy reviewers privately first.
BotSpots new Google and Trustpilot reviews, sorts them and drafts a reply.
Evenings, weekends and 24/7 cover
Cover the hours you can’t, at the same rate.
HumanAnswers, acts and hands over a written report at the end of the shift.
BotWatches the queues and alarms overnight.
Back office and admin
The admin gets done, the same way every time.
HumanEnters, checks each invoice is addressed to the right company, files and reports.
BotReads invoices and documents and pre-fills the entries.
Order management
One person shouldn’t be holding all twelve steps.
HumanOwns the workflow, sends quotes and invoices, updates the calendar and CRM.
BotReads orders in any format, fills forms, looks up prices.
Monitoring: cold rooms, alarms and building alerts
Eyes on your alerts around the clock, with written rules for every one.
HumanDecides if it is a real fault, calls the engineer, follows up until fixed.
BotWatches sensors and alerts and filters the noise.
Credit control (payment follow-up)
Polite, persistent, on schedule.
HumanCalls, sends statements, escalates.
BotTracks due dates, drafts reminders and logs every contact.
Call answering and reception
Calls answered in your name by a person; enquiries answered in minutes.
HumanAnswers live.
BotLogs the call, writes the summary and sends reminders.
Data projects
That’s not typing. That’s thinking.
HumanTwo people cross-check every file.
BotExtracts and structures.
Virtual assistant: founder and PA support
More than a virtual assistant: a trained person, a backup and a manager.
HumanDecides, books and chases.
BotSorts the inbox and drafts.
Not sure where to start?
Pick the one job that is most painful. Many clients start with just that, for a few hours a day, and add more later. Tell us what is falling through the cracks and we will talk it through on a call.
What we don’t do
- We never take card details by phone, chat or email. Customers go to your own payment pages.
- We never touch your bank accounts, and we pay nothing on your behalf.
- We have no on-site staff. Our team is fully remote.
- We do not make decisions that need your authority, such as price changes, discounts above agreed limits, legal responses, chargebacks, press or policy changes. We gather the facts and escalate the same day.
- We do not give legal, tax, regulatory, food-safety or medical advice.
- We do not fix your product, website code or menu. We report bugs and patterns.
- We do not run outbound sales campaigns without a separate scope and a clear offer from you.
- We do not offer native German as standard. German is handled with approved templates and translation tools.
- Design, video and web design are not a lead service. Design-heavy projects are scoped separately.