Review management
Every review answered within 24 hours, in your voice.
Suits hospitality, clinics, gyms, salons, food businesses and online shops. Every unanswered review is a conversation happening without you.
What we take on
- Answering every Google and Trustpilot review, in your voice.
- Contacting unhappy reviewers privately first.
- Checking each reply against your reply style before it is posted.
- A weekly report every Friday, which includes the top complaint themes.
Who does what
Checks and posts it, and contacts unhappy reviewers privately first.
Spots new Google and Trustpilot reviews, sorts them and drafts a reply.
Never alone: Post a reply or offer anything.
Who says yes: You, on your reply style and on anything offered to an unhappy customer.
A task, from start to finish
- 08:10Bot
The bot spots a new unhappy review, sorts it and drafts a reply in your reply style.
- 08:20Human
Our person reads the review and the draft, then contacts the reviewer privately first.
- 09:00You
If making it right means offering anything, that waits for your yes.
- 09:30Human
Our person checks the reply and posts it. The reply is logged.
- 17:30Human
Our person logs the review. It goes into the weekly report, which includes the top complaint themes.
Tools we work in
- Trustpilot
- Google reviews
- Slack
- Google Workspace
- Microsoft Outlook and Teams
Typical targets
Typical targets we agree with clients: reviews answered within 24 hours. Always agreed per client.
Proof
What it costs
One all-inclusive hourly rate, typically 38 to 40% less than the true cost of an equivalent UK hire. See what a UK hire costs
Industries where this matters
Questions people ask
Will you reply to reviews in my voice?
Yes. In the first week we build a brand-voice pack from your best replies, and a person checks every reply before it is posted.
What happens with an unhappy review?
Unhappy reviewers are contacted privately first. A reply goes out only after our person has checked it, and anything offered to the reviewer waits for your yes.
How quickly are reviews answered?
Typically within 24 hours, agreed per client. Each reply is checked by a person before it is posted.
Does a bot write the replies?
A bot spots new reviews and drafts a reply. A person checks and posts every one. The bot never posts alone, and nothing goes out without a human yes.
Which review sites do you cover?
We answer Google and Trustpilot reviews.