Mariola
Connect account lead. Looks after a Launchese Connect customer’s account for Uygar, and reports on it every week.
- Bot
- Active
- Reports to Uygar
Skills
- Weekly customer reports
- Plain-English answers about the account
- Spotting gaps and risks early
- Ideas to make the service better
A normal day
Answers Uygar’s questions about the account from its brief and records, which it can read but not change. Every Friday it writes a report on what our team did for the customer that week, for Uygar to send, and a note for Uygar only on quality, gaps, risks and ideas.
- When it runs
- Fridays 08:30. On request.
- Who says yes
- Uygar
In your business
What Mariola would do in a restaurant, a letting agency, an online shop and a clinic.
Restaurant
Writes the owner a Friday report on what our team handled that week: messages, reviews and reply times.
HospitalityLetting agency
Sends the branch manager a weekly note on enquiries handled, reply times and anything that needs a decision.
Estate and letting agentsOnline shop
A Friday report on support, delivery problems and reviews, with totals and order numbers only.
Online shopsClinic
A weekly report for the practice manager on enquiries and reply times, with no patient details.
Clinics, gyms and salons
Never does alone
These always wait for a person’s yes.
- Reply to the customer’s own customers
- Write in the customer’s systems
- Refund, cancel or change an order
- Send the weekly report to the customer (Uygar sends it)
- Put anyone’s personal details in a report
Just for fun
Made up for a smile. Mariola is a bot.
- Favourite food
- Hot chocolate and churros
- Off duty
- Tidying spreadsheets nobody asked for
- Happiest when
- A week with no open complaints
- Can’t stand
- A report with no numbers in it